“Improving Bank Culture”, published in FS Focus Magazine of the Institute of Chartered Accountants of England and Wales

“Enforcing norms of prudence and restraint in a manner that is perceived as fair should be done by a manager – not by a model”

Faced with the limits of the financial reforms introduced since 2010, central bankers and regulators have recently turned to bank culture. This is not entirely unexpected, for reforms such as separating proprietary trading from commercial banking were structural. Durable organisational change requires a cultural approach too.

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“People watching offers bankers a fresh approach to cultural change”

“In February, a group of bank employees spread out across the London School of Economics’ campus to quietly observe the behaviour of students and academics. They watched them in the park, library and coffee shops as an exercise in ethnography, a practice usually associated with studying the behaviour and customs of remote tribes.

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